RETURN & REFUND
We accept the return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
Customers only charge the freight once at most (excluding returns); whether it is No-restocking or restocking, consumers need to be charged for returns.
Thank you for shopping on Lilikiss.com. Online purchases (except lingerie, swimwear,bags&accessories, and final sale) made through Lilikiss.com can be returned or exchanged within 14 days from the delivered date.
Return shipping fees are at the customer's own expense.
All return/exchanged items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
As long as there is stock, you can exchange or refund. We do not accept returned items sent directly back without prior notice to us. Any address on the package is not approved as a return address. There will be no refund or exchange for packages returned without the authorization of the customer service representative. We do not provide freight collect (FTC) service for returned packages. The return shipping fee for returned packages is non-refundable.
Return and exchange process:
The return shipping fee shall be borne by the customer.
We do not accept returned items sent directly back without prior notice to us.
Step 1: Please send an email to our customer service representative
Step 2: After receiving your return request email, our customer service representative will send you the return instructions via email. Please follow the instructions to process the exchange/return.
Step 3: You will receive a refund within one week or process the replacement order after we receive your package. We will send you an email after processing your refund or exchange. FYI: If your original payment method is a credit card, it will take longer to process the bank refund (it may take 1 to 2 weeks, depending on which CC company).
If you contact us within 24 hours and the product is not shipped before replying to the email, you can cancel the order. You should submit a help ticket via email:
For orders that are cancelled after 24 hours of purchase but have not been shipped, we will provide a partial refund after charging a 15% cancellation fee. We will process the refund within one week after receiving your return package. FYI: If your original payment method is a credit card, it will take longer to process the bank refund (it may take 1 to 2 weeks, depending on which CC company).
If the order has been shipped, we will not accept order cancellation requests.
If you have any further questions, please contact our customer service at [email protected].
Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste .